What our Customers say...
Water Damage Testimonials
I had SERVPRO of Cecil County come to my home to give me a free estimate on water and growth removal after I noticed there was water damage beneath my laminate flooring in my basement. They came to my home for the estimate the very next day. The quote was beyond reasonable and they "gave me a break" knowing I was going to need to pay out of pocket. Victor Sotolotto was so friendly and did a wonderful job explaining everything in detail to me. He was very patient with all of my questions as I knew nothing about the type of work I needed done!! Victor even went around my home and told me how I could help prevent any further water intake by adding some grading around the edge of my foundation. He recommended the gutter extensions to lead the water away from my home as well. Victor and his co-worker, Michael Bailey, even made a voluntary 2nd visit to my home so they could be there to help me explain to my insurance adjuster the cause of the water damage to verify if it would be covered. After the adjuster left they helped me put on my gutter extensions. Michael went above and beyond and even knocked a wasp nest down for me while I waited safely inside. I also wanted a piece of heavy electronics equipment moved to make sure it was safe and out of the way. They volunteered to move it for me!! When the work was done, a few larger items were out of place and too heavy for me to move back by myself. I messaged Victor and he and Michael came to my home with two other co-workers within 30 minutes and moved the larger items back for me.
Words can't express how pleased I am with their professionalism, excellent customer service, and how they went above and beyond what they really needed to do. They even were able to knock my bill down a bit knowing that it wasn't covered by my insurance. I'm very pleased with the finished product!!
Had SERVPRO of Cecil County to my house to clean up after my toilet leaked from the 2nd floor into my kitchen. The crew did a great job. Very quick response. Crew came out on a Saturday afternoon and took care of everything. Very thankful for Victor and his crew. Highly recommend!!
The crew did an absolutely great job. I am very pleased with the work and crew.
I am very happy with the crews. They were very neat and cleaned up after themselves. I am also happy with the quick turn around of the job. Will recommend them in the future.
Jonathan, Eric and crew were very helpful as well as insurance and scheduling. I appreciate that everything got done quickly and neatly, and I am happy to see a company that works together so well. I know who to call when I have a problem.
The crew was very professional and courteous of our house. They kept us very informed of the process during our water loss. I would definitely use them again if I had to. Thank you so much.
Very satisfied with the quick service, thank you!
Great job! I have recommended this franchise to friends and family already.
Great company. Made sure they restored the damage in my home. Just like they advertise when they were done it was like it never happened. Would highly recommend.
They did an amazing job. Thank you! This situation was made much easier with the help of SERVPRO!
I'm very pleased with the service provided and the crew service team that helped me.