What our Customers say...
I had SERVPRO of Cecil County come to my home to give me a free estimate on water and growth removal after I noticed there was water damage beneath my laminate flooring in my basement. They came to my home for the estimate the very next day. The quote was beyond reasonable and they "gave me a break" knowing I was going to need to pay out of pocket. Victor Sotolotto was so friendly and did a wonderful job explaining everything in detail to me. He was very patient with all of my questions as I knew nothing about the type of work I needed done!! Victor even went around my home and told me how I could help prevent any further water intake by adding some grading around the edge of my foundation. He recommended the gutter extensions to lead the water away from my home as well. Victor and his co-worker, Michael Bailey, even made a voluntary 2nd visit to my home so they could be there to help me explain to my insurance adjuster the cause of the water damage to verify if it would be covered. After the adjuster left they helped me put on my gutter extensions. Michael went above and beyond and even knocked a wasp nest down for me while I waited safely inside. I also wanted a piece of heavy electronics equipment moved to make sure it was safe and out of the way. They volunteered to move it for me!! When the work was done, a few larger items were out of place and too heavy for me to move back by myself. I messaged Victor and he and Michael came to my home with two other co-workers within 30 minutes and moved the larger items back for me.
Words can't express how pleased I am with their professionalism, excellent customer service, and how they went above and beyond what they really needed to do. They even were able to knock my bill down a bit knowing that it wasn't covered by my insurance. I'm very pleased with the finished product!!
Had SERVPRO of Cecil County to my house to clean up after my toilet leaked from the 2nd floor into my kitchen. The crew did a great job. Very quick response. Crew came out on a Saturday afternoon and took care of everything. Very thankful for Victor and his crew. Highly recommend!!
The crew did an absolutely great job. I am very pleased with the work and crew.
I couldn't be happier with the crews and with the job they did on my carpets. They did a great job at a great price and I highly recommend them.
I am very happy with the crews. They were very neat and cleaned up after themselves. I am also happy with the quick turn around of the job. Will recommend them in the future.
I unfortunately had mold in my basement. it was a mess and very upsetting. Victor and his crew were efficient, polite and professional. They really went the extra mile. I really appreciated when I was thanking Victor how he said, "No problem. We just want to make sure your family is safe." Highly recommended!
SERVPRO was able to provide fast service. The two young men that cleaned the carpets were very professional and thorough. The carpets look great!
What a fantastic job they did cleaning our carpets at the Cecil County Board of REALTORS - the carpets had not been cleaned in a long time and I was not too positive about them coming clean. However, they were also able to remove some very nasty looking spots. Thanks so much, SERVPRO of Cecil County. Would recommend to anyone needing carpet cleaning. Also, the cost was very reasonable.
The team came as soon as we called and were so helpful. We had a million questions and they were patient and polite. The guys were the most respectful people who have ever come into our home. They were vigilant and explained every step of the way. I highly recommend this crew!
I am happy with the job the production crew and project manager completed at my home. Thank you!
The crew were very nice and professional. They were very polite and very understanding as well as respectful and well-maintained. The team works so well together.
Everything was perfect. Joe Hughes stopped by today and was great. Victor was also awesome and I have no concerns. I’ve had services with them before and as usual, I am very satisfied with the team.
Amazing service. Fast and friendly, and the work I had done is outstanding. Plus the craftsman that did work cleaned up like they were never there!! AMAZING!!
They have an excellent crew. They were very professional and did a great job!
They were very thorough and professional when taking care of the water damage in my home. Thank you!
They did an amazing job! Everything went well. They were able to help us out even with moving from one location to the next. They had very good timing also.
Everyone was so nice and personable. They went above and beyond with the work and were very professional. I am very happy with the service!
Everyone I dealt with was very nice, courteous and professional. Thank you for your help!
I am very happy with the soot cleaning job they completed at my home. They did a great job!
Jonathan, Eric and crew were very helpful as well as insurance and scheduling. I appreciate that everything got done quickly and neatly, and I am happy to see a company that works together so well. I know who to call when I have a problem.
Service was excellent! Michael went over and above to ensure everything was completed and done well.
The crew was very professional and courteous of our house. They kept us very informed of the process during our water loss. I would definitely use them again if I had to. Thank you so much.
I was concerned about the work being done in my home, but the crew did a fantastic job! It went very smoothly and everything looks great. I was happy that they were able to get me in at the last minute and I'm very pleased with the work.
The crew was great and we are very happy with the work. Thank you for your help!
The crew was great, and Michael was extremely helpful. I am very thankful that they were able to come out to help so quickly.
They did a great job steam cleaning our carpeting!
The crew was great and I'm happy that they were able to get out so quickly. I will keep them in mind in the future!
I am very happy with the carpet cleaning service. We will use them in the future!
Very satisfied with the quick service, thank you!
Great job! I have recommended this franchise to friends and family already.
SERVPRO was professional from start to finish for our job. Mike, our initial contact, was courteous and efficient. Tony, the foreman onsite throughout the job, was absolutely excellent. He was professional, courteous, prompt, kind, responsible, reliable, and went above and beyond to accommodate us and make life as easy as possible. He put up plastic walls and cleaned very thoroughly at the end of each day. His team of helpers did a fantastic job too.
Very happy to see they sponsored Rising Sun’s Fire Company Sportsman Bash. Thank you!
"SERVPRO has been so good to me. The crew was always friendly and did awesome work."
SERVPRO does an amazing job!! They are very responsive with my clients that are in need! I haven’t had one client that wasn’t satisfied!!
Great company. Made sure they restored the damage in my home. Just like they advertise when they were done it was like it never happened. Would highly recommend.
They did an amazing job. Thank you! This situation was made much easier with the help of SERVPRO!
The crew was very polite. I would recommend them for restoration services!
Great service! The subfloor replacement team used a tent system to minimize dust. This was terrific and kept everything in my home clean!
I'm very pleased with the service provided and the crew service team that helped me.
The crew did well with the work after I found mold in my home and I am very happy with the service!
They did a great job taking care of the mold in my basement. Thank you for your help!